Technical & Data Protection FAQ

PartsOS calculates the right planning parameters for every spare part: safety stock, reorder point, min/max level, and, where it makes sense, demand forecasts. Your ERP stays in the lead and gets the values back ERP-ready.

For service, after-sales, and supply chain teams, and executives at machine-building companies who want to move their spare-parts planning from Excel to automated, data-driven processes.

Monthly forecast and quarterly forecast for parts with regular demand; safety stock/reorder point for parts with sporadic demand; make-to-order for parts without significant demand. PartsOS assigns every part automatically.

No. For most spare parts, dynamic safety stocks and reorder points are a better way to plan. PartsOS only calculates forecasts for the parts where they measurably help.

PartsOS is operated exclusively in Germany (ISO 27001–certified data centers, AWS eu-central-1).
All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
No data is transferred to third countries without a separate agreement.

There is strict separation between tenants.
No data is shared or mixed across customers.

Encryption in transit and at rest.
Multi-factor authentication (MFA) support.
Backup and disaster recovery concepts.
Physical security via ISO-certified data centers.

No, PartsOS can be used immediately without ERP connectivity. Manual exports from your ERP are entirely sufficient. No IT project, virtually no effort for your IT department.

By default, via file, you upload master data and consumption history and get the parameters back as a ready-made file in your ERP’s format. We offer a direct ERP connection in the custom package.

No. PartsOS calculates planning parameters and forecasts, but never triggers orders. Since nothing is ever written back to SAP automatically, there are no indirect access license costs.

Two files: master data and consumption history, with three mandatory fields. A simple standard export from your ERP; no reports needed.

As a ready-made export file in your ERP’s format: safety stock, reorder point, min/max level, and, where it makes sense, planned independent requirements. Automated integration (e.g. via IDoc or API) is available in the custom package. PartsOS never triggers orders.

PartsOS gives you new values for safety stock, reorder point, and min/max. Whether you take them into your ERP is your call. Nothing is overwritten without your export.

The customer remains the data controller.
PartsCloud acts as a data processor in accordance with Art. 28 GDPR.

Only for the duration of the contract.
After termination: data export and deletion within 30–60 days.

No.
All hosting is fully located in Germany.

PartsOS is provided by PartsCloud GmbH as software-as-a-service under a Data Processing Agreement (DPA) pursuant to Article 28 GDPR. Personal data is processed solely on behalf of and on the documented instructions of the customer - the customer remains the data controller, and PartsCloud acts as the processor.

Yes. PartsCloud GmbH provides a Data Processing Agreement (DPA) pursuant to Article 28 GDPR for the use of PartsOS. The DPA governs the nature, scope, purpose and duration of the processing as well as the rights and obligations of both parties, and forms part of the SaaS agreement.

For spare parts forecasting, PartsOS mainly processes item and consumption data at SKU level — which is generally not personal data. Personal data arises primarily from the customer's user accounts and is processed solely on behalf of the customer pursuant to Article 28 GDPR.

Essentially none.
Login is handled exclusively via email addresses.

For planning, the customer uploads only two data sets: master data and consumption history, with three mandatory fields. No ERP access and no IT integration project are required; your ERP remains the system of record.

When the contract ends, PartsCloud GmbH either deletes all customer data completely and irreversibly or returns it to the customer. The only exception is where a statutory retention obligation requires continued storage.

No.
Models operate exclusively on material and transactional data.

The AI assigns every part to a planning class and calculates the right parameters. You decide which values go into your ERP. PartsOS never triggers orders.

No. PartsOS plans your entire portfolio and only shows you the parts that need a decision from you.

Book a call with Sales, upload two files, choose your goal, and you're done. Then we walk through the first results together with you.

Upload two files (master data and consumption history with three mandatory fields), choose your goal, and you're done. The first parameters are ready the same day.

No.
PartsOS is ready to use immediately.

Standard onboarding includes short training sessions, help interpreting results, and support until it’s part of your routine. Data cleansing and consulting are available in the custom package.

Yes.
We use SAP best practices for integration-related scenarios.

Not yet.
However, we fully support standardized SAP technologies (IDoc, OData, RFC).
Certification is not required for reliable integration.

Direct processing without development effort on the customer side.
Predefined mappings for common IDoc types.

No.
Integration can be implemented without any add-on.

No.
PartsOS analyzes material and process data only.

Only technical user accounts.
No performance or behavioral monitoring.

No.
All decisions remain with the human user.

Daily, with multiple recovery points.

Automatically and only after prior testing.

Via the integrated ticket system or your Customer Success Manager.