So your service always delivers
For Service and After-sales teams that base their delivery capabilities on reliable forecasts—not on gut feelings about inventory levels.
How it works
Three steps, clear responsibilities, no extensive onboarding.
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Fill out ERP data into the templates
Material master data, consumption figures, inventory levels, and lead times from your ERP—compatible with SAP, Dynamics, ProAlpha, ABAS, and custom-developed systems.
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Tech Setup and Upload
Upload data and analyze it jointly with PartsCloud and the data owner.
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Review and approve order proposals
Per SKU: quantity, date, supplier. Optimized for your service level target to ensure minimal inventory and maximum availability.
As a Service & After-sales lead, you're familiar with this
Your day is rarely planned; instead, it is dictated by the next emergency—a missing shaft, a failed sensor, or a customer’s machine at a standstill.
The result: escalations, lost orders, and an after-sales business that falls significantly short of its potential.
Three levers for proactive service
Proactive service planning is not a matter of talent, but of the right tools.
AI that knows your demand
Our ML models detect seasonality, maintenance cycles, and special effects—delivering forecasts that anticipate critical needs before they escalate.
From forecast to order
A concrete order recommendation for each SKU—specifying quantity, timing, and supplier—plus the after-sales revenue that would be lost without action. Accept or reject with a single click.
Designed for the entire team
Clear interface, intuitive logic. No expert knowledge required, as the entire service team plans based on a shared data foundation.
Where PartsCloud wins
The key differences between traditional ERP systems and PartsOS regarding setup, planning logic, and commercial terms—at a glance.
ERP-Systems
Setup & Time-to-Value
Setup without big IT project
Time-to-first-Value
Planning Intelligence
Forecasting model per SKU
Supply requests
End-to-End automation of demand forecasting
Usability & Commercials
Usability
Licence Model
Intuitive. Powerful.
Behind the clean interface are AI and machine learning models that incorporate every change into your forecasts.
The result: reliable foundations for every decision.
What Changes for You
The KPIs you're measured on improve.
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Higher parts availability, greater customer satisfaction
Your service level targets are met with data. Fewer calls where you have to explain why a part is missing and happier customers.
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Increased spare parts revenue
Those who can deliver, win. Every customer request becomes an order instead of a win for the competition.
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From firefighting to proactive planning
You get back the time to focus on what makes your service strategically stronger. Your day belongs to your agenda again, not to the next emergency.
How our customers use PartsOS
See how mechanical engineering companies, from Hymmen to Coperion to EUCO Rail, have used PartsOS to systematically improve their spare parts planning.
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EUCO Rail AG
Data-driven spare parts planning for maximum vehicle availability in rail transport
Learn more
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Coperion
Intelligent spare parts planning for greater planning reliability and parts availability
Learn more
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Weinig AG
AI-powered spare parts planning for a world market leader in woodworking machinery
Learn more
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Hymmen GmbH
From manual planning to autonomous AI-driven spare parts management
Learn more
FAQs from service- & after-sales teams
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How does PartsOS handle slow-moving parts?
Slow movers are the most common cause of stockouts in the service business. PartsOS recognizes sporadic demand patterns and calculates safety stock levels tailored specifically to these parts, not based on the average across all items.
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How quickly will we see improvements in our service level?
First effects are often visible after the very first planning run, meaning within 24 hours of upload. Customers typically notice measurable service level improvements within the first 3 months.
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Do we get order suggestions for all parts or only the critical ones?
For all parts. PartsOS prioritizes suggestions by revenue at risk. You immediately see which parts matter most without losing visibility into any item.
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Can we set customer-specific service level targets?
Yes. You define service level targets per part or part group. PartsOS then optimizes exactly to those targets, not a blanket average.
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How does PartsOS integrate with our existing ticketing or service tool?
No integration is needed to get started - PartsOS runs independently. Later integration via SAP IDoc, OData, or API is optional and already established in many setups.
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Do we need to re-upload our ERP data every day?
No. By default, you upload data at regular intervals - weekly or monthly, depending on how quickly your demand changes. An automated connection to your ERP is possible at any time down the line.
Ready to always deliver?
Every business is different. What matters to us are your individual challenges. Let's talk about your untapped potential together.
Where does your spare parts planning stand today?
Four questions, two minutes. Afterwards, our team will provide an honest, personalized assessment, tailored to your specific situation.
Start for free
In 30 minutes, we'll walk through together what your trial phase looks like - scope, data setup, and start date - so that PartsOS works for your specific use case.